You should never use your transponder in a vehicle type other than the one you initially requested such as a car transponder in a tractor-trailer. However, if you think this will be a regular occurrence, you should call the Customer Service Center and have them send you a transponder programmed for the vehicle classification you use most frequently. In this instance the equipment in the lane is designed to identify that your vehicle is pulling a trailer and you will be charged accordingly. Tolls are automatically deducted from the prepaid account as an E-ZPass customer passes through the toll lane. Instead, drivers establish an account, prepay tolls and attach a small electronic device to their vehicles. E-ZPass is an electronic toll collection system, which takes cash, coins and toll tickets out of the toll collection process.All customers, except those paying through the Website, will receive a determination letter (DTR) from the Customer Service Center noting the outcome of your dispute. If so, your processing/administrative fee will be waived. The E-ZPass Customer Service Representatives will review your explanation and determine if this is an inadvertant unpaid transaction per New Hampshire E-ZPass Rules & Regulations. If you wish to dispute the invoice you need to complete Section B and D explaining your situation and return the invoice with a check for the toll fare. Please note that invoices escalate to a Second Invoice with a $1.50 processing fee per transaction after 30 days and then to a Notice of Toll Violation 30 days thereafter, and a $25.00 fee will be applied. As long as you submit the payment by the due date no further action will be required. Once you receive the invoice you can submit payment for the toll and and the $1.00 processing fee per transaction. If your trip was more than 7 days ago, you are unable to pay the toll until you receive a First Invoice in the mail. If it is within 7 days of your trip, you may make a payment by visiting and selecting Pay a Toll. ![]()
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